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Frequently asked questions
Candidate Support
Account login support
After initiating a ‘Forgot Password’ process you’ll be sent a one time pin (OTP) to the email address associated with your account. On inputting the OTP, please follow the prompts on screen.
Application status
We do not provide applicants with information about the status of their job applications via telephone or email. To track the status of your application online, log into the relevant employer’s Career Website, or contact them directly for further information.
Customer Support
We’re here to help you maximise the use of our solutions for you to be as successful as possible. There are several ways to access our support team who are generally available 08h30-17h30 (GMT+2) Mon-Fri excluding public holidays.
Customer support options:
- Speak to your dedicated account manager
- In-app chat accessible when logged into the app
- Call 0861 370 202 (+27 21 424 8111 from outside South Africa)
- For any SLA 1 or 2 requests/ assistance outside of core working hours, please contact your dedicated account manager directly
* Please note that response times may vary based on the nature of the request being submitted.
Partner Support
Our partner model has two main objectives – new customer acquisition, and enhancement of product value for customers.
We typically look to partner with organisations who have existing access to relevant markets and/ or who’s products will extend value to our existing customers through technical integration.
For existing partners, please contact your Partner Manager. For new partner requests, please get in touch.
Address
2nd & 3rd Floors Hout St Studios,
37 Hout Street,
Cape Town, South Africa 8001
Telephone
From South Africa: 0861 370 202
From outside: +27 21 424 8111